Learn why formula-focused ERP is right for chemical manufacturers. In the wide world of manufacturing, chemical processing stands apart. It is a highly regulated, specialized industry with profound im...
The “US Customer Experience Decision-Makers’ Guide (2022-23 – 5th edition)” is a major annual report studying the CX strategy, performance, operations and technology aspects of US organizations. Takin...
The digital customer service universe is evolving rapidly. Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, i...
Gen Z is on the rise, and just like Millennials before them, their entrance into the market promises a significant shift in the types of services and experiences businesses need to offer to stay relev...
Personalization is changing the retail landscape. It’s the key to delighting digital natives, and consumers have grown increasingly comfortable with sharing personal data—as long as they can benefit f...
The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and although many services have become “touchless” in our post-pandemic world,...
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitativ...
“The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions” is one of the Inner Circle series of ContactBabel reports. Other subjects include Agent Engagement & Empowerment, C...
A Shift to Agent Centricity SPOILER ALERT: Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re on an i...
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly...