Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly...
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, two-thirds of contact center leaders—65.6% of survey respondents...
In 2022, maximizing productivity is a non-negotiable. Over the past two years companies have recognized the value of optimized contact center operations and are working to extensively improve processe...
The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When we highlight CX trends, we focus on how fast, seamless and convenien...
In 1971, the first self-replicating virus (called Creeper) was unleashed across the ARPANET as a proof of concept. The virus itself was not designed to do any harm, but instead simply highlighted pote...
Ransomware gangs are doubling down on attacks against multi-cloud environments. Bob Violino explores the threat and offers guidance for a more ironclad defense. The scale and economics of the cloud ar...
Get ready to elevate your post-checkout experiences and thrive in today’s unpredictable market. Learn why integration and automation are crucial to run operations more smoothly, accurately, and effici...
Scaling ecommerce operations is no easy task when your business is moving fast. Assess your current ecommerce maturity level and set optimization priorities with this practical checklist. The retail l...
Master the art of delivering a seamless ecommerce shopping experience! Learn how to streamline your operations to successfully manage seasonal sales order spikes. In today’s fast-paced ecommerce lands...
When we talk about data backup and restore, we need to talk about two essential terms: This recovery objectives don’t follow a general rule. Each company has other requirements for their business whic...