Understanding the difference between customer experience and customer service, and how they work together, is crucial for improving your brand loyalty, customer service metrics and revenue. Empowering...
While your website generates a lot of traffic, you’re likely missing out on conversions. But identifying which customers abandon your site — and why — is challenging. You need a way to engage your cus...
Retail and e-commerce companies have been under extraordinary pressure in recent years to rebuild nearly every aspect of what they do – from how they operate their supply chain to how they deliver cus...
Cost cutting and short-term reductions can impair an organisation’s agility, compromise performance, and affect strategic focus. Now is the time for procurement teams to think beyond price concessions...
Amazon Business has sponsored research by Harvard Business Review Analytic Services to uncover the challenges organisations face in their supplier management operations and the benefits of adopting th...
Move your organisation forward and optimise purchasing to save in 2022. It’s no surprise that buying for business looks different in 2022 than it has in years past. The strategic plan leaders may have...
Enterprise customers are accelerating their use of digital procurement to meet sourcing demands and maintain cost optimisation. Join Tom Poole, Senior Profressional Services Manager at Amazon Business...
There has long been a culture of complacency when it comes to Cybersecurity within the private sector, especially among small to mid-sized businesses. This is perfectly understandable given that headl...
The number of ransomware threats has doubled over the last year and protecting an organization has become increasingly complex. To top it all off, many SMBs are in the mindset that they are too small ...
While it’s clear that ransomware has a financial effect on businesses that are compromised, what may be an even bigger concern is the potential of data loss. This risk is particularly high for organiz...