Blocking fraudsters is key, but it can’t be done at the expense of legitimate customers and transactions. Customer tolerance for friction is lessening amid their expectations of fast, pleasant, and pe...
Fostering trust in a consumer-centric omnichannel environment requires clear strategies and robust technology. To help risk leaders understand and contextualize their challenges and provide structure ...
Insurers have rapidly digitalized their services to meet growing consumer preferences for online quoting and policy underwriting. Prioritizing friction-right customer experiences to improve underwriti...
Fraudsters are constantly evolving, adapting to new technologies and market conditions. Staying one step ahead of fraud requires understanding the latest trends- and what to do about them. Watch our T...
Online purchases have grown quickly over the last several years, and consumers have moved toward mobile devices as their primary means of engagement, impacting how they shop for groceries, engage with...
Poshmark, a premier online marketplace, grappled with malicious account creation, counterfeit listings, financial scams and more — threatening user trust and business continuity. To fortify its platfo...
According to a newly commissioned Forrester Consulting study conducted on behalf of Neustar, a TransUnion company, 87 percent of surveyed decision-makers agree with the statement that “the phone ...
Most organizations depend on phone calls to reach consumers, but nearly 90 percent of outbound calls go unanswered. Often, people are too busy to answer or their contact information is outdated. ...
According to a study¹ of over 1,000 US consumers, only 1 in 5 emails are opened and 1 in 10 phone calls are answered. With consumers’ lives and personal contact details in flux, maintaining healt...
Email is among the most critical outbound vehicles supporting the customer experience. However, due to insufficient data, many enterprises’ email deliverability operations are at risk. Insufficient da...