Understanding the difference between customer experience and customer service, and how they work together, is crucial for improving your brand loyalty, customer service metrics and revenue. Empowering...
While your website generates a lot of traffic, you’re likely missing out on conversions. But identifying which customers abandon your site — and why — is challenging. You need a way to engage your cus...
Cost cutting and short-term reductions can impair an organisation’s agility, compromise performance, and affect strategic focus. Now is the time for procurement teams to think beyond price concessions...
Amazon Business has sponsored research by Harvard Business Review Analytic Services to uncover the challenges organisations face in their supplier management operations and the benefits of adopting th...
Move your organisation forward and optimise purchasing to save in 2022. It’s no surprise that buying for business looks different in 2022 than it has in years past. The strategic plan leaders may have...
As consumers continue to prioritize better-for-you foods and beverages, restaurant operators have a big opportunity. By tapping into diners’ desire for drinks that offer additional benefits beyond jus...
Today’s chief data officer (CDO) needs three fundamental skills to drive data-driven change, achieve strategic goals and drive data-driven success, Do you know what they are — and how you measure up? ...
Create Business Value with Better Reporting, Compliance and Intelligence The pressure is on for companies to comply with an ever-changing environmental, social and governance (ESG) regulatory landscap...
Create a Compelling Data Quality Improvement Business Case Bad data quality is a business issue. It kills data trust, impacts business value and hurts financial performance. High-quality data improves...
To build a data and insights-led culture, CDOs need a team capable of translating their data strategy into reality. Without the right change managers, business analysts, political navigators and senio...
